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Important Message for Captel Users!

As of 1 February 2020, the Federal Government has decided to stop supporting the CapTel handset service.

It has appointed a new provider of the National Relay Service (NRS) and that provider will not be providing captioning for the CapTel handset.

Regrettably, thousands of Australians like you will be forced to abandon their CapTel handset and move to older or less convenient technology, such as the TTY or computer/smart phone caption service.

We are frustrated and deeply disappointed about the Government’s decision.

We understand how important it is for you to have a modern, convenient, easy to use phone service like CapTel.

We are appealing to the Government to continue funding this vital service but we need your help to Save CapTel!

Here’s what you can do

  1. Write to your local MP, the Minister for Communications and the Shadow Minister for Communications – we’ve included example letters that you can use here;
  2. Go online and join the Save CapTel Facebook page (
  3. Go online and sign the petition to Save CapTel at
  4. Ask your family, friends and colleagues to join the campaign.

We will be in touch over the coming months to update you on our progress.